• HP Deskjet printer (948c series, 940c series, or 920c series) • Power cord • Printer software CD. The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Hello, – Hope you are well:) Thanks for stopping by the HP Support Forums! I will do my best to assist you with this issue. I understand you are having issues while installing the Deskjet printer on your Windows 10 PC. Let’s try to install the printer using the built in drivers. Follow the steps mentioned below: • Restart you PC & the printer. Connect the USB cable. • Go to Control Panel - Devices and printers - Click on 'Add printer'. • While the Windows is searching for the printer, click 'The printer I want is not listed'. • Now click the option which says 'Add a local printer or network printer with manual settings'. • In the next windows, select 'Use an existing port'. 'LPT1' will be selected by default. From the drop down menu change that to 'USB.' Port and click next. • When the page prompts for the drivers, select 'Windows update'. The driver list will be updated. • Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. • Go to and follow the 'Step 3' for instructions. Let me know how that goes. Cheers:) Please click ' Accepted Solution' on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ' Thumbs Up Icon' below! Hello, Thanks for your reply & appreciate your efforts! Let's try the steps mentioned below to try and fix the issue: 1. Uninstall all the printer drivers: • First, unplug the USB cable from the printer if present. • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them. • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. • Then press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' and press enter. • Under print server properties, go to drivers - remove any entry there as well. • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. • Now restart your computer. Delete the print spooler: • Press “Windows key” + “r” to get the “Run” window. • Type 'services.msc' to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
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